Troubleshooting Guide
Troubleshooting | Tables
Note: For all troubleshooting issues ensure the following:
- The Software Module is updated to the most current version of software.
- The MFD is updated to the most current version of software.
- There is a stable GPS connection.
- Some Service Menu items are protected by a code to prevent accidental adjustment of critical settings. Refer to Service Menu Items – Seakeeper Manuals for the code to access these items.
| Electrical | ||
|---|---|---|
| Issue | Likely Reason(s) | Solution |
| ‘No Controllers Found’ message. | No Seakeeper CAN Bus connection to Distribution Module. Missing Seakeeper CAN Bus Terminator. No power to Distribution Module. Incorrect Controller Cable pinout. | See Section 8 of the Electrical Installation Manual. Ensure the CAN Bus cables are fully inserted, replace if damaged, and verify all wiring matches instructions and diagrams. Ensure Ride CAN Bus network is not connected with any other networks. Check Circuit Breaker. Rewire the Actuator Cable Ampseal Plugs if necessary. |
| ‘No Connection’ message. | Ethernet cable between Software Module and MFD is loose or damaged. No power to the Software Module. | Ensure the ethernet cable is attached. See Section 8.2 of the Electrical Installation Manual and ensure the wiring is correct. See the Powered CAN Bus Tee section in Section 8.1 of the Electrical Installation Manual. Ensure power is flowing to the Powered CAN Bus Tee, the 3 A inline fuse is not blown, and polarity is not reversed. |
| ‘Searching for OneHelm Device’ | Ethernet cable between Software Module and MFD is loose or damaged. No power to the Software Module. Software Module switches are incorrect. | Verify Software Module has power via LED lights inside Software Module rubber cover. 2. Software Module Switches – Seakeeper Manuals. Ensure the ethernet cable is attached. See Section 8.2 of the Electrical Installation Manual and ensure the wiring is correct. See the Powered CAN Bus Tee section in Section 8.1 of the Electrical Installation Manual. Ensure power is flowing to the Powered CAN Bus Tee, the 3 A inline fuse is not blown, and polarity is not reversed. |
| Keypad is not working or lighting up. | Seakeeper CAN Bus connection to Keypad is loose or damaged. | Ensure the Keypad cable is fully inserted and connected to the Seakeeper Ride Proprietary CAN Bus. Replace if damaged. |
| Position Sensing Fault. | The Blade arms could be loose or the torque arms loose. | Replace the Actuator. |
| Commissioning and Testing the System | ||
|---|---|---|
| Issue | Likely Reason(s) | Solution |
| During commissioning, ‘Please Connect both Controllers’ shows on screen and will not continue, but Controller cables are inserted. | No power to Distribution Module. No NMEA or bad NMEA connection to Distribution Module. Incorrect Controller pinout. | Check 15 or 25 amp circuit breaker or fuse. Check battery switches and terminal connections and verify polarity is not reversed. Ensure that Distribution Module power cable is fully inserted. Verify that Seakeeper Ride Proprietary CAN Bus is setup correctly. See 8.1 Seakeeper Ride Proprietary CAN Bus – Seakeeper Manuals. Replace NMEA cable if necessary. Verify pinout matches diagram in 8.3 Distribution Module Wiring – Seakeeper Manuals. |
| Controller Blades are opposite (left arrow moves Port Controller or vice versa). | Port and Starboard assignments are flipped. | Factory Reset under Menu, Service, Factory Reset. During re-commission, pay special attention to Controller Configuration. 2.6. Service – Seakeeper Manuals |
| Controller Blade moves up instead of down OR Port and Starboard Indicators (blue bars) max out around 30%. | Incorrect Cable Orientation assignment. | Factory Reset under Menu, Service, Factory Reset. During re-commission, pay special attention to Controller Cable Orientation. 2.6. Service – Seakeeper Manuals |
| Controller Blade is not sitting flush with Seal Plate. | Bad Zero Position calibration. | Redo Controller Zero Position. Go to Menu, Service, Controller Zeroing. 2.6. Service – Seakeeper Manuals |
| Screen is blank. | Software Module switches are in the wrong position for the MFD manufacturer. | Follow Commissioning Instructions Section 2 – Software Module Switches. |
| ‘Vessel Speed Too High!’ message. | Boat is moving while attempting angle calibration. GPS signal is lost while attempting angle calibration. | Slow down the boat to a stop. Restore GPS signal. See 555 – NMEA2000Fault Issue. |
| Stabilization Issues | ||
|---|---|---|
| Issue | Likely Reason(s) | Solution |
| Boat is listing in Auto Mode. | Attitude Calibration is off. Software Module Orientation is wrong. | Redo the Attitude Calibration under Menu, Service, Attitude Calibration. 2.6. Service – Seakeeper Manuals Redo the Software Module Orientation. 2.6. Service – Seakeeper Manuals |
| Boat is porpoising in Auto Mode. | Software Module Orientation is wrong. | Redo the Software Module Orientation. 2.6. Service – Seakeeper Manuals |
| Boat listing in Manual Mode OR Boat is bow heavy in Manual Mode OR Seakeeper Ride has limited influence above 20 mph. | Bad Zero Position calibration. | Redo the Controller Zeroing and ensure the Blade is perfectly flush with the Seal Plate. 2.6. Service – Seakeeper Manuals |
| Seakeeper Ride appears to do nothing in Auto and Manual modes above 20 mph. | Incorrect Cable Routing Side assignment. Fault or other error is present. | Factory Reset under Menu, Service, Factory Reset. During re-commission, pay special attention to Controller Cable Orientation. 2.6. Service – Seakeeper Manuals See details on Fault or other error present. |
| Fault Codes | ||
|---|---|---|
| Issue | Likely Reason(s) | Solution |
| 555 – LossGPSFix | No GPS connection, because: Boat is indoors. Blocked antenna signal. GPS antenna is defective or broken. | Move boat outside where GPS can get a good signal. Repair or adjust GPS antenna. |
| 554 – NMEA2000Fault | No GPS connection, because: Cable between Software Module and NMEA 2000 network is loose or damaged. Boat’s NMEA 2000 network is not correctly assembled. | Check cable between Software Module and NMEA 2000 network. Replace if needed. Restore power to the boat’s NMEA 2000 network. Install terminators on the ends of the boat’s NMEA 2000 network. Verify Ride is visible on NMEA 2000 network. |
| 256 – Port1AgeCount 257 – Port2AgeCount 259 – Starboard1AgeCount 260 – Starboard2AgeCount 262 – Pitch1AgeCount 263 – Pitch2AgeCount | Commissioning incomplete. Connection between Software Module and Distribution Module loose or damaged. Actuator Cable connection to Distribution Module loose or damaged. Power Cable connection to Distribution Module loose or damaged. | See ‘No Controllers Found’ message. |
| 265 – Port1RangeFault 266 – Port2RangeFault 268 – Starboard1RangeFault 269 – Starboard2RangeFault 271 – Pitch1RangeFault 272 – Pitch2RangeFault | Ride Controller Blade position was different than expected. | Check that the Blade is firmly attached and not broken. Redo Controller Zeroing. |
| 283 – Port1NotResponsive 284 – Port2NotResponsive 286 – Starboard1NotResponsive 287-Starboard2NotResponsive | Blockage to Blade deployment. | Ensure no contamination is binding between Blade and Seal Plate. Ensure no contamination is preventing Actuator movement. Check Blade zero position. Check Blade Diagnostics to verify correct direction of movement. |
| 508 – TrimAngleOutOfRange 509 – ListAngleOutOfRange 510 – RollRateOutOfRange 511 – YawRateOutOfRange 512 – PitchRateOutOfRange 518 – LongAccelOutofRangeFault 519 – LatAccelOutofRangeFault 520 – VertAccelOutofRangeFault | GPS signal is inconsistent. The Software Module is mounted at an angle greater than 15˚. Software Module is mounted upside down. Angle Calibration is off. | See 555 – NMEA2000Fault. Remount the Software Module upright at an angle less than 15˚ both front to back and side to side. Redo the Attitude Calibration. 2.6. Service – Seakeeper Manuals |
| 513 – ICMTempOutOfRange 514 – ADXLTempOutOfRange 515 – CPUTempOutOfRange | Heat source near Software Module. | Shut off power to all systems. Ensure there are no signs of fire and remove any sources of heat from near the Software Module. |
| 516 – VBattLowFault 517 – VBattHighFault | Battery under 9.5 V or over 16 V for more than 2 seconds. | Shut off power to all systems. Check voltage at batteries. If battery voltage is good, inspect terminals and wiring. Remove corrosion, replace power cable, or increase wire gauge if needed. For low voltage: -Recharge battery if needed. -Replace battery if needed. -Inspect alternator. For high voltage: -Consult with manufacturer to inspect batteries or alternator. |
| 556 – Port1NoCANFault 557 – Starboard1NoCANFault 558 – Port2NoCANFault 559 – Starboard2NoCANFault | Connection between Software Module and Distribution Module loose or damaged. Software Module has lost power while Distribution Module remained powered. | See ‘No Controllers Found’ message. |
| 570 – ConfigurationFault 571 – Port1ConfigInProgressFault 572 – Port2ConfigInProgressFault 573 – Starboard1ConfigInProgressFault 574 – Starboard2ConfigInProgressFault 575 – Pitch1ConfigInProgressFault 576 – Pitch2ConfigInProgressFault | Commissioning incomplete. | Factory Reset and repeat the commissioning process. Ensure the software is up to date. Vessel Attitude Control System | Motion Control Software Updates |
| 582- SystemUpdateFailed | Software Update does not load properly to the Software Module. | Is the software already updated? Review details of software update instructions to ensure memory stick formatting and handling procedure is correct. Vessel Attitude Control System | Motion Control Software Updates |
| 1024 – No CAN Communication | Ride Proprietary CAN Bus Signal is interrupted in delivering data from the Software Module to the Controllers. | Power cycle while software update USB is plugged into the Software Module. |
| 1025 – GyroIncompatible | The detected Seakeeper Gyro system is not compatible with this version of Ride. | Please update your Gyro software to the latest version. |
| 1040 – UI Issue | Unable to update Ride system as some/all CAN devices are not detected. | Please make sure your Ride system is correctly wired. Check you have a separate backbone for the boat from the Seakeeper Ride CAN Bus backbone. |
| 1041- CANUpdateSoftwareNotFound 1044-CANUpdateFailedToProgram 1043- CANUpdateFailedToDisableSystem 1042- CANUpdateDowngradeNotAllowed | Unable to find software for some/all connected CAN devices. Software updates of some/all CAN devices failed. Failed to disable the system so we cannot update CAN device software. CAN software downgrades are not supported and a device with a newer version than expected was detected. | Insert LATEST software into micro USB of software module and cycle power to full system (Distribution Module and Software Module). Check the Seakeeper CAN Bus backbone for proper terminator resistors. |
| 1050- “Unable to authenticate Ride system as some/all CAN devices are not detected.” 1051- “Failed to authenticate Ride system.” 1052- “Authentication Fault” | The actuator could be disabled if there is not a genuine software module. The actuator and software module being used are not compatible. | Ensure the correct sized actuator/controller type for the system is installed. (Ex. If the actuators being used are for a 450 system, the software module must also be a 450 system software module.) |