{"id":12329,"date":"2022-12-09T19:51:49","date_gmt":"2022-12-09T19:51:49","guid":{"rendered":"https:\/\/manuals.seakeeper.com\/ride\/seakeeper-ride-troubleshooting-guide\/introduction\/"},"modified":"2026-02-27T16:31:05","modified_gmt":"2026-02-27T16:31:05","slug":"introduction","status":"publish","type":"page","link":"https:\/\/manuals.seakeeper.com\/ride\/seakeeper-ride-troubleshooting-guide\/introduction\/","title":{"rendered":"Troubleshooting Introduction | Tables"},"content":{"rendered":"\n<p class=\"has-small-font-size\">Updated 9\/22\/2025<\/p>\n\n\n\n<p>This troubleshooting guide contains descriptions of issues that may be encountered while using or setting up the <span translate=\"no\">Seakeeper<\/span> Ride system and how to resolve these issues. Please become familiar with all associated documentation before attempting to resolve issues encountered.<\/p>\n\n\n\n<p><\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Associated Documentation<\/h2>\n\n\n\n<p>User Interface Questions\/General \u2013 <a href=\"https:\/\/manuals.seakeeper.com\/ride\/operation-manual-copy\/1-safety-notices\/\"><span translate=\"no\">Seakeeper<\/span> Ride Operation Manual<\/a><\/p>\n\n\n\n<p>Configuration Issues \u2013 <a href=\"https:\/\/manuals.seakeeper.com\/ride\/seakeeper-ride-commissioning-instructions\/1-introduction\/\"><span translate=\"no\">Seakeeper<\/span> Ride Configuration Instructions<\/a><\/p>\n\n\n\n<p>Maintenance &#8211; <a href=\"https:\/\/manuals.seakeeper.com\/ride\/seakeeper-ride-maintenance\/3-maintencance\/maintenance-introduction\/\" data-type=\"link\" data-id=\"https:\/\/manuals.seakeeper.com\/ride\/seakeeper-ride-maintenance\/3-maintencance\/maintenance-introduction\/\"><span translate=\"no\">Seakeeper<\/span> Ride Maintenance<\/a><\/p>\n\n\n\n<p>Mechanical Issues \u2013 <a href=\"https:\/\/manuals.seakeeper.com\/ride\/seakeeper-ride-mechanical-installation-manual\/1-test\/\"><span translate=\"no\">Seakeeper<\/span> Ride Mechanical Installation Guide<\/a><\/p>\n\n\n\n<p>Electrical Issues \u2013 <a href=\"https:\/\/manuals.seakeeper.com\/ride\/seakeeper-ride-electrical-installation-manual-dual-quad\/introduction\/\"><span translate=\"no\">Seakeeper<\/span> Ride Electrical Installation Guide<\/a><\/p>\n\n\n\n<p>Drawing 90609 (2 Controller Systems) \u2013 <a href=\"https:\/\/manuals.seakeeper.com\/ride\/seakeeper-ride-electrical-installation-manual-dual-quad\/3-drawings-2\/3-1-drawings-dual\/\">3.1 Drawings (Dual) \u2013 <span translate=\"no\">Seakeeper<\/span> Manuals<\/a><\/p>\n\n\n\n<p>Drawing 90654 (4 Controller Systems) \u2013 <a href=\"https:\/\/manuals.seakeeper.com\/ride\/seakeeper-ride-electrical-installation-manual-dual-quad\/3-drawings-2\/3-2-drawings-quad\/\">3.2 Drawings (Quad) \u2013 <span translate=\"no\">Seakeeper<\/span> Manuals<\/a><\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Tables<\/h2>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:20%\">\n<figure class=\"wp-block-image size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"231\" height=\"158\" src=\"https:\/\/manuals.seakeeper.com\/ride\/wp-content\/uploads\/image-63.png\" alt=\"\" class=\"wp-image-10754\" style=\"width:116px;height:79px\"\/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\">\n<p><strong>ATTENTION: <\/strong>For all troubleshooting issues ensure the following:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong><span style=\"text-decoration: underline;\">The Software Module is updated to the most current version of software.<\/span><\/strong><\/li>\n\n\n\n<li>The MFD is updated to the most current version of software.<\/li>\n\n\n\n<li>There is a stable GPS connection.<\/li>\n\n\n\n<li>Some Service Menu items are protected by a code to prevent accidental adjustment of critical settings. Refer to <a href=\"https:\/\/manuals.seakeeper.com\/ride\/seakeeper-ride-commissioning-instructions\/service-menu-items-2\/\">Service Menu Items \u2013 <span translate=\"no\"><span translate=\"no\"><span translate=\"no\"><span translate=\"no\">Seakeeper<\/span><\/span><\/span><\/span> Manuals<\/a> for the code to access these items.<\/li>\n\n\n\n<li>Avoid performing a factory reset unless specifically instructed in the troubleshooting steps associated with the issue and only after following all other steps.<\/li>\n\n\n\n<li>Note that the Fault History within the Menu (accessed by the three lines icon) shows codes that have appeared in the past, NOT codes that are active. DO NOT clear the Fault History.<\/li>\n\n\n\n<li>If after following the troubleshooting instructions contained in this manual, the issue is still not resolved, reach out to <span translate=\"no\"><span translate=\"no\"><span translate=\"no\"><span translate=\"no\">Seakeeper<\/span><\/span><\/span><\/span> for additional assistance.<\/li>\n<\/ul>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:100%\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:100%\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:100%\">\n<figure id=\"anchor2\" class=\"wp-block-table is-style-stripes\"><table class=\"has-fixed-layout\"><thead><tr><th>Common <strong>Fault Codes<\/strong><\/th><th><\/th><th><\/th><th><\/th><\/tr><\/thead><tbody><tr><td><strong>Issue<\/strong><\/td><td><strong>Likely Reason(s)<\/strong><\/td><td><strong>Solution<\/strong><\/td><td><strong>Additional Details<\/strong><\/td><\/tr><tr><td>555 \u2013 LossGPSFix<\/td><td>No GPS connection, because:<br><br>Boat is indoors.<br><br>Blocked antenna signal.<br><br>GPS antenna is defective or broken.<br><br>Main unit is mirrored to another unit causing GPS or NMEA2000 issues.<\/td><td>Move boat outside where GPS  can get a good signal.<br><br>Repair or adjust GPS antenna. <\/td><td><a href=\"https:\/\/manuals.seakeeper.com\/ride\/seakeeper-ride-troubleshooting-guide\/fault-555-554-gps\/\">Fault 555 &amp; 554 \u2013 GPS &amp; NMEA \u2013 <span translate=\"no\"><span translate=\"no\"><span translate=\"no\"><span translate=\"no\"><span translate=\"no\"><span translate=\"no\"><span translate=\"no\">Seakeeper<\/span><\/span><\/span><\/span><\/span><\/span><\/span> Manuals<\/a><\/td><\/tr><tr><td>554 &#8211; NMEA2000Fault<\/td><td>No GPS connection, because:<br><br>Cable between Software Module and NMEA 2000 network is loose or damaged.<br><br>Boat\u2019s NMEA 2000 network is not correctly assembled.<br><br>Main unit is mirrored to another unit causing GPS or NMEA2000 issues.<\/td><td>Check cable between Software Module and NMEA 2000 network. Replace if needed.<br><br>Restore power to the boat\u2019s NMEA 2000 network.<br><br>Install terminators on the ends of the boat\u2019s NMEA 2000 network.<br><br>Verify Ride is visible on NMEA 2000 network.<\/td><td><a href=\"https:\/\/manuals.seakeeper.com\/ride\/seakeeper-ride-troubleshooting-guide\/fault-555-554-gps\/\">Fault 555 &amp; 554 \u2013 GPS &amp; NMEA \u2013 <span translate=\"no\"><span translate=\"no\"><span translate=\"no\"><span translate=\"no\"><span translate=\"no\"><span translate=\"no\"><span translate=\"no\">Seakeeper<\/span><\/span><\/span><\/span><\/span><\/span><\/span> Manuals<\/a><\/td><\/tr><tr><td>256 &#8211; Port1AgeCount <br>257 &#8211; Port2AgeCount <br>259 &#8211; Starboard1AgeCount<br>260 &#8211; Starboard2AgeCount<br>262 &#8211; Pitch1AgeCount <br>263 &#8211; Pitch2AgeCount <\/td><td>Configuration incomplete.<br><br>Connection between Software Module and Distribution Module loose or damaged.<br><br>Actuator Cable connection to Distribution Module loose or damaged.<br><br>Power Cable connection to Distribution Module loose or damaged.<br><br>Electromagnetic interference present.<\/td><td>See <a href=\"https:\/\/manuals.seakeeper.com\/ride\/seakeeper-ride-troubleshooting-guide\/introduction\/#anchor1\">\u2018No Controllers Found\u2019 message<\/a>.<br><br>Electromagnetic Interference: If codes consistently occur when turning on and off another electrical device such as a jack plate or windlass, ensure the <span translate=\"no\"><span translate=\"no\"><span translate=\"no\"><span translate=\"no\"><span translate=\"no\"><span translate=\"no\"><span translate=\"no\">Seakeeper<\/span><\/span><\/span><\/span><\/span><\/span><\/span> Ride wires are not run\/bundled with the wires of the other electrical device.<br><\/td><td><\/td><\/tr><tr><td>556 &#8211; Port1NoCANFault<br>557 &#8211; Starboard1NoCANFault<br>558 &#8211; Port2NoCANFault<br>559 &#8211; Starboard2NoCANFault<\/td><td>Connection between Software Module and Distribution Module loose or damaged.<\/td><td>Software Module has lost power while Distribution Module remained powered.<br>See <a href=\"https:\/\/manuals.seakeeper.com\/ride\/seakeeper-ride-troubleshooting-guide\/introduction\/#anchor1\">\u2018No Controllers Found\u2019 message<\/a>.<\/td><td><\/td><\/tr><tr><td>1024 &#8211; No CAN Communication<\/td><td>Ride Proprietary CAN Bus Signal is interrupted in delivering data from the Software Module to the Controllers.<br><br>Boat&#8217;s NMEA network may be connected to the Ride network, a faulty cable or tee may be present, etc.<\/td><td>Ensure there is no cross between the Ride Proprietary CAN Bus Network and the boat&#8217;s other NMEA and communication networks. Pay particular attention to GPS, Optimus, Yamaha, or other systems that may be connected the Ride network.<br><br>Refer to the Electrical Installation Manual, checking that the Ride network is setup as shown in blue in <a href=\"https:\/\/manuals.seakeeper.com\/ride\/seakeeper-ride-electrical-installation-manual-dual-quad\/#ElectricalOverview\">Figure 1<\/a> and as shown in <a href=\"https:\/\/manuals.seakeeper.com\/ride\/seakeeper-ride-electrical-installation-manual-dual-quad\/8-wiring-and-terminating-cables\/8-1-seakeeper-ride-proprietary-can-bus\/\">Figure 12<\/a>.<br><br>Rebuild the Ride network using new cables and tees.<\/td><td><\/td><\/tr><tr><td>1040 &#8211; UI Issue<\/td><td>Some\/all Ride Proprietary CAN Bus devices are not detected, or boat&#8217;s other network devices are connected to the Ride network.<\/td><td>See 1024 &#8211; No CAN Communication.<\/td><td><\/td><\/tr><tr><td><\/td><td><\/td><td><\/td><td><\/td><\/tr><\/tbody><\/table><\/figure>\n<\/div>\n<\/div>\n\n\n\n<figure id=\"anchor2\" class=\"wp-block-table is-style-stripes\"><table class=\"has-fixed-layout\"><thead><tr><th>Other <strong>Fault Codes<\/strong><\/th><th><\/th><th><\/th><\/tr><\/thead><tbody><tr><td><strong>Issue<\/strong><\/td><td><strong>Likely Reason(s)<\/strong><\/td><td><strong>Solution<\/strong><\/td><\/tr><tr><td>265 &#8211; Port1RangeFault<br>266 &#8211; Port2RangeFault<br>268 &#8211; Starboard1RangeFault<br>269 &#8211; Starboard2RangeFault<br>271 &#8211; Pitch1RangeFault<br>272 &#8211; Pitch2RangeFault<\/td><td>Ride Controller Blade position was different than expected.<\/td><td>Check that the Blade is firmly attached and not broken. Redo Controller Zeroing.<\/td><\/tr><tr><td>283 &#8211; Port1NotResponsive<br>284 &#8211; Port2NotResponsive<br>286 &#8211; Starboard1NotResponsive<br>287-Starboard2NotResponsive<\/td><td>Blockage to Blade deployment.<\/td><td>Ensure no contamination is binding between Blade and Seal Plate. Ensure no contamination is preventing Actuator movement.<br><br>Check Blade zero position. <br><br>Check Blade Diagnostics to verify correct direction of movement.<\/td><\/tr><tr><td>508 &#8211; TrimAngleOutOfRange<br>509 &#8211; ListAngleOutOfRange<br>510 &#8211; RollRateOutOfRange<br>511 &#8211; YawRateOutOfRange<br>512 &#8211; PitchRateOutOfRange<br>518 &#8211; LongAccelOutofRangeFault<br>519 &#8211; LatAccelOutofRangeFault<br>520 &#8211; VertAccelOutofRangeFault<br>521 &#8211; RateLimit<\/td><td>GPS signal is inconsistent.<br><br>The Software Module is mounted at an angle greater than 15\u02da.<br><br>Software Module is mounted upside down.<br><br>Angle Calibration is off.<\/td><td>See 555 \u2013 NMEA2000Fault.<br><br>Remount the Software Module upright at an angle less than 15\u02da both front to back and side to side.<br><br>Redo the Attitude Calibration. <a href=\"https:\/\/manuals.seakeeper.com\/ride\/operation-manual-copy\/1-user-interface\/service\/\">2.6. Service \u2013 <span translate=\"no\"><span translate=\"no\"><span translate=\"no\"><span translate=\"no\"><span translate=\"no\">Seakeeper<\/span><\/span><\/span><\/span><\/span> Manuals<\/a><\/td><\/tr><tr><td>513 &#8211; ICMTempOutOfRange<br>514 &#8211; ADXLTempOutOfRange<br>515 &#8211; CPUTempOutOfRange<\/td><td>Heat source near Software Module.<\/td><td>Shut off power to all systems. Ensure there are no signs of fire and remove any sources of heat from near the Software Module.<\/td><\/tr><tr><td>516 &#8211; VBattLowFault<br>517 &#8211; VBattHighFault<\/td><td>Battery under 9.5 V or over 16 V for more than 2 seconds.<\/td><td>Shut off power to all systems. Check voltage at batteries. If battery voltage is good, inspect terminals and wiring. Remove corrosion, replace power cable, or increase wire gauge if needed.<br><br>For low voltage: <br>-Recharge battery if needed.<br>-Replace battery if needed.<br>-Inspect alternator.<br><br>For high voltage:<br>-Consult with manufacturer to inspect batteries or alternator. <\/td><\/tr><tr><td>523 &#8211; IMUOrientation<\/td><td>Software Module orientation selection (Bow or Stern) does not match physical orientation.<\/td><td>Ensure physical orentation of the Software Module matches selection within the Ride app. The orientation can be found under Settings -&gt; Service -&gt; System Status.<\/td><\/tr><tr><td>553 &#8211; EPEFault<\/td><td>GPS accuracy low.<\/td><td>Ensure proper mounting of GPS puck and clear line of sight to the sky.<br><br>Select alternate GPS source or replace faulty GPS source.<\/td><\/tr><tr><td>556 &#8211; Port1NoCANFault <br>557 &#8211; Starboard1NoCANFault<br>558 &#8211; Port2NoCANFault<br>559 &#8211; Starboard2NoCANFault<\/td><td>Connection between Software Module and Distribution Module loose or damaged.<br><br>Software Module has lost power while Distribution Module remained powered.<\/td><td>See <a href=\"https:\/\/manuals.seakeeper.com\/ride\/seakeeper-ride-troubleshooting-guide\/introduction\/#anchor1\">\u2018No Controllers Found\u2019 message<\/a>.<\/td><\/tr><tr><td>570 &#8211;&nbsp;ConfigurationFault <br>571 &#8211; Port1ConfigInProgressFault<br>572 &#8211; Port2ConfigInProgressFault<br>573 &#8211; Starboard1ConfigInProgressFault <br>574&nbsp;&#8211; Starboard2ConfigInProgressFault <br>575 &#8211; Pitch1ConfigInProgressFault<br>576 &#8211;&nbsp;Pitch2ConfigInProgressFault<\/td><td>Configuration incomplete.<\/td><td>Factory Reset and repeat the configuration process. Ensure the software is up to date. <a href=\"https:\/\/ride.seakeeper.com\/support\/software-updates\/\">Vessel Attitude Control System | Motion Control Software Updates<\/a><\/td><\/tr><tr><td>582 &#8211; SystemUpdateFailed<\/td><td>Software Update does not load properly to the Software Module.<\/td><td>Is the software already updated? Review details of software update instructions to ensure memory stick formatting and handling procedure is correct. <a href=\"https:\/\/ride.seakeeper.com\/support\/software-updates\/\">Vessel Attitude Control System | Motion Control Software Updates<\/a><\/td><\/tr><tr><td>1025 &#8211; GyroIncompatible<\/td><td>The detected <span translate=\"no\"><span translate=\"no\"><span translate=\"no\"><span translate=\"no\"><span translate=\"no\">Seakeeper<\/span><\/span><\/span><\/span><\/span> Gyro system is not compatible with this version of Ride.<\/td><td>Please update your Gyro software to the latest version.<\/td><\/tr><tr><td>1041 &#8211; CANUpdateSoftwareNotFound<br><br>1044 -CANUpdateFailedToProgram<br><br>1043 &#8211; CANUpdateFailedToDisableSystem<br><br>1042 &#8211; CANUpdateDowngradeNotAllowed<\/td><td><br>Unable to find software for some\/all connected CAN devices.<br><br>Software updates of some\/all CAN devices failed.<br><br>Failed to disable the system so we cannot update CAN device software.<br><br>CAN software downgrades are not supported and a device with a newer version than expected was detected.<\/td><td>Insert <strong>LATEST<\/strong> software into micro USB of software module and cycle power to full system (Distribution Module and Software Module). <br><br>Check the <span translate=\"no\"><span translate=\"no\"><span translate=\"no\"><span translate=\"no\"><span translate=\"no\">Seakeeper<\/span><\/span><\/span><\/span><\/span> CAN Bus backbone for proper terminator resistors.<\/td><\/tr><tr><td>1050- &#8220;Unable to authenticate Ride system as some\/all CAN devices are not detected.&#8221;<br><br>1051- &#8220;Failed to authenticate Ride system.&#8221;<br>1052- &#8220;Authentication Fault&#8221;<\/td><td>The actuator could be disabled if there is not a genuine software module. The actuator and software module being used are not compatible. <\/td><td>Ensure the correct sized actuator\/controller type for the system is installed. (Ex. If the actuators being used are for a 450 system, the software module must also be a 450 system software module.)<\/td><\/tr><tr><td>2050 &#8211; FailedToRebootController<\/td><td>Invalid action such as attempting recalibration of Blade zero point with active AgeCount fault.<\/td><td>Clear all faults before performing Service menu items.<\/td><\/tr><tr><td>Ride : Full Code (Garmin)<\/td><td>Fault is present in the <span translate=\"no\"><span translate=\"no\"><span translate=\"no\"><span translate=\"no\"><span translate=\"no\">Seakeeper<\/span><\/span><\/span><\/span><\/span> Ride app.<\/td><td>Navigate to the <span translate=\"no\"><span translate=\"no\"><span translate=\"no\"><span translate=\"no\"><span translate=\"no\">Seakeeper<\/span><\/span><\/span><\/span><\/span> Ride app and address the fault present.<\/td><\/tr><tr><td><\/td><td><\/td><td><\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<figure id=\"stuckInInit\" class=\"wp-block-table is-style-stripes\"><table><thead><tr><th class=\"has-text-align-left\" data-align=\"left\"><strong>Configuring and Testing the System<\/strong><\/th><th><\/th><th><\/th><\/tr><\/thead><tbody><tr><td class=\"has-text-align-left\" data-align=\"left\"><strong>Issue<\/strong><\/td><td><strong>Likely Reason(s)<\/strong><\/td><td><strong>Solution<\/strong><\/td><\/tr><tr><td class=\"has-text-align-left\" data-align=\"left\">Stuck in Init &#8211;<br><br>During configuration, &#8216;Please Connect both Controllers&#8217; shows on screen and will not continue, but Controller cables are inserted.<\/td><td>No power to Distribution Module.<br><br>No NMEA or bad NMEA connection to Distribution Module.<br><br>Incorrect Controller pinout.<\/td><td>Check 15 or 25 amp circuit breaker or fuse. Check battery switches and terminal connections and verify polarity is not reversed. Ensure that Distribution Module power cable is recieving consistent 12 V power and is fully inserted (clicks into place).<br><br>Verify that <span translate=\"no\"><span translate=\"no\"><span translate=\"no\"><span translate=\"no\"><span translate=\"no\">Seakeeper<\/span><\/span><\/span><\/span><\/span> Ride Proprietary CAN Bus is setup correctly. See <a href=\"https:\/\/manuals.seakeeper.com\/ride\/seakeeper-ride-electrical-installation-manual-dual-quad\/8-wiring-and-terminating-cables\/8-1-seakeeper-ride-proprietary-can-bus\/\">8.1 <span translate=\"no\"><span translate=\"no\"><span translate=\"no\"><span translate=\"no\"><span translate=\"no\">Seakeeper<\/span><\/span><\/span><\/span><\/span> Ride Proprietary CAN Bus \u2013 <span translate=\"no\"><span translate=\"no\"><span translate=\"no\"><span translate=\"no\"><span translate=\"no\">Seakeeper<\/span><\/span><\/span><\/span><\/span> Manuals<\/a>. Replace NMEA cable if necessary. Ensure there is a tee with a resistor installed next to the Distribution Module. This should receive the cable that runs from the <span translate=\"no\"><span translate=\"no\"><span translate=\"no\"><span translate=\"no\"><span translate=\"no\">Seakeeper<\/span><\/span><\/span><\/span><\/span> Ride Proprietary CAN Bus and have a drop cable that connects to the Distribution Module.<br><br>Ensure there is no cross between the Ride Proprietary CAN Bus Network and the boat&#8217;s other NMEA and communication networks. Pay particular attention to GPS, Optimus, Yamaha, or other systems that may be connected the Ride network.<br><br>Verify pinout matches diagram in <a href=\"https:\/\/manuals.seakeeper.com\/ride\/seakeeper-ride-electrical-installation-manual-dual-quad\/8-wiring-and-terminating-cables\/8-3-distribution-module-wiring\/\">8.3 Distribution Module Wiring \u2013 <span translate=\"no\"><span translate=\"no\"><span translate=\"no\"><span translate=\"no\"><span translate=\"no\">Seakeeper<\/span><\/span><\/span><\/span><\/span> Manuals<\/a>.<br><br>Trace the Distribution Module power cable and power tee and make sure they are connected to a common positive and negative 12 V source.<\/td><\/tr><tr><td class=\"has-text-align-left\" data-align=\"left\">Controller Blades are opposite (left arrow moves Port Controller or vice versa).<\/td><td>Port and Starboard assignments are flipped.<\/td><td>Factory Reset under Menu, Service, Factory Reset. During re-configuration, pay special attention to Controller Configuration. <a href=\"https:\/\/manuals.seakeeper.com\/ride\/operation-manual-copy\/1-user-interface\/service\/\">2.6. Service \u2013 <span translate=\"no\"><span translate=\"no\"><span translate=\"no\"><span translate=\"no\"><span translate=\"no\">Seakeeper<\/span><\/span><\/span><\/span><\/span> Manuals<\/a><\/td><\/tr><tr><td class=\"has-text-align-left\" data-align=\"left\">Controller Blade moves up instead of down OR Port and Starboard Indicators (blue bars) max out around 30%<strong>.<\/strong><\/td><td>Incorrect Cable Orientation assignment.<\/td><td>Factory Reset under Menu, Service, Factory Reset. During re-configuration, pay special attention to Controller Cable Orientation. <a href=\"https:\/\/manuals.seakeeper.com\/ride\/operation-manual-copy\/1-user-interface\/service\/\">2.6. Service \u2013 <span translate=\"no\"><span translate=\"no\"><span translate=\"no\"><span translate=\"no\"><span translate=\"no\">Seakeeper<\/span><\/span><\/span><\/span><\/span> Manuals<\/a><\/td><\/tr><tr><td class=\"has-text-align-left\" data-align=\"left\">Controller Blade is not sitting flush with Seal Plate.<\/td><td>Bad Zero Position calibration.<\/td><td>Redo Controller Zero Position. Go to Menu, Service, Controller Zeroing. <a href=\"https:\/\/manuals.seakeeper.com\/ride\/operation-manual-copy\/1-user-interface\/service\/\">2.6. Service \u2013 <span translate=\"no\"><span translate=\"no\"><span translate=\"no\"><span translate=\"no\"><span translate=\"no\">Seakeeper<\/span><\/span><\/span><\/span><\/span> Manuals<\/a><\/td><\/tr><tr><td class=\"has-text-align-left\" data-align=\"left\">Screen is blank.<\/td><td>Software Module switches are in the wrong position for the MFD manufacturer.<\/td><td>Follow Configuration Instructions <a href=\"https:\/\/manuals.seakeeper.com\/ride\/seakeeper-ride-commissioning-instructions\/2-software-module-switches\/\">Section 2 \u2013 Software Module Switches<\/a>.<\/td><\/tr><tr><td class=\"has-text-align-left\" data-align=\"left\">\u2018Vessel Speed Too High!\u2019 message.<\/td><td>Boat is moving while attempting angle calibration.<br><br>GPS signal is lost while attempting angle calibration.<\/td><td>Slow down the boat to a stop. <br><br>Restore GPS signal. See 555 \u2013 NMEA2000Fault Issue.<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<figure class=\"wp-block-table aligncenter is-style-stripes\" id=\"anchor1\"><table class=\"has-fixed-layout\"><thead><tr><th>Electrical<\/th><th><\/th><th><\/th><\/tr><\/thead><tbody><tr><td><strong>Issue<\/strong><\/td><td><strong>Likely Reason(s)<\/strong><\/td><td><strong>Solution<\/strong><\/td><\/tr><tr><td>\u2018No Controllers Found\u2019 message.<\/td><td>No <span translate=\"no\"><span translate=\"no\"><span translate=\"no\"><span translate=\"no\"><span translate=\"no\">Seakeeper<\/span><\/span><\/span><\/span><\/span> CAN Bus connection to Distribution Module.<br><br>Missing <span translate=\"no\"><span translate=\"no\"><span translate=\"no\"><span translate=\"no\"><span translate=\"no\">Seakeeper<\/span><\/span><\/span><\/span><\/span> CAN Bus Terminator.<br><br>No power to Distribution Module.<br><br>Incorrect Controller Cable pinout.<\/td><td>See <a href=\"https:\/\/manuals.seakeeper.com\/ride\/seakeeper-ride-electrical-installation-manual-dual-quad\/8-wiring-and-terminating-cables\/wiring-introduction\/\">Section 8 of the Electrical Installation Manual<\/a>. Ensure the CAN Bus cables are fully inserted, replace if damaged, and verify all wiring matches instructions and diagrams. Ensure Ride CAN Bus network is not connected with any other networks. Check Circuit Breaker. Check that Distribution Module power cable is recieving consistent 12 V power and is fully inserted (clicks into place). Rewire the Actuator Cable Ampseal Plugs if necessary.<\/td><\/tr><tr><td><span translate=\"no\"><span translate=\"no\"><span translate=\"no\"><span translate=\"no\"><span translate=\"no\">Seakeeper<\/span><\/span><\/span><\/span><\/span> Ride App not displaying on MFD<\/td><td>Ethernet cable between Software Module and MFD is loose or damaged.<br><br>No power to the Software Module.<br><br>Software Module switches are incorrect.<br><br>MFD issue or software is outdated.<\/td><td> Ensure the ethernet cable is attached.<br><br>Verify Software Module has power via LED lights inside Software Module rubber cover. <a href=\"https:\/\/manuals.seakeeper.com\/ride\/seakeeper-ride-commissioning-instructions\/2-software-module-switches\/\">2. Software Module Switches \u2013 <span translate=\"no\"><span translate=\"no\"><span translate=\"no\"><span translate=\"no\"><span translate=\"no\">Seakeeper<\/span><\/span><\/span><\/span><\/span> Manuals<\/a>. See <a href=\"https:\/\/manuals.seakeeper.com\/ride\/seakeeper-ride-electrical-installation-manual-dual-quad\/8-wiring-and-terminating-cables\/8-2-software-module-wiring\/\">Section 8.2 of the Electrical Installation Manual<\/a> and ensure the wiring is correct. See the Powered CAN Bus Tee section in <a href=\"https:\/\/manuals.seakeeper.com\/ride\/seakeeper-ride-electrical-installation-manual-dual-quad\/8-wiring-and-terminating-cables\/8-1-seakeeper-ride-proprietary-can-bus\/\">Section 8.1 of the Electrical Installation Manual<\/a>. Ensure power is flowing to the Powered CAN Bus Tee, the 3 A inline fuse is not blown, and polarity is not reversed.<br><br>Ensure the Software Module switches are in the correct position for the MFD manufacturer. <a href=\"https:\/\/manuals.seakeeper.com\/ride\/seakeeper-ride-commissioning-instructions\/2-software-module-switches\/\">2. Software Module Switches \u2013 <span translate=\"no\"><span translate=\"no\"><span translate=\"no\"><span translate=\"no\"><span translate=\"no\">Seakeeper<\/span><\/span><\/span><\/span><\/span> Manuals<\/a>.<br><br>Update MFD software. If after ensuring <span translate=\"no\"><span translate=\"no\"><span translate=\"no\"><span translate=\"no\"><span translate=\"no\">Seakeeper<\/span><\/span><\/span><\/span><\/span> Ride electrical setup is correct, contact the MFD manufacturer to troubleshoot for 3<sup>rd<\/sup> party app connectivity.<\/td><\/tr><tr><td>\u2018No Connection\u2019 message.<\/td><td><\/td><td>See &#8216;<span translate=\"no\"><span translate=\"no\"><span translate=\"no\"><span translate=\"no\"><span translate=\"no\">Seakeeper<\/span><\/span><\/span><\/span><\/span> Ride App not displaying on MFD&#8217; issue.<\/td><\/tr><tr><td>&#8216;Searching for OneHelm Device&#8217; <\/td><td><\/td><td>See &#8216;<span translate=\"no\"><span translate=\"no\"><span translate=\"no\"><span translate=\"no\"><span translate=\"no\">Seakeeper<\/span><\/span><\/span><\/span><\/span> Ride App not displaying on MFD&#8217; issue.<\/td><\/tr><tr><td>Keypad is not working or lighting up.<\/td><td><span translate=\"no\"><span translate=\"no\"><span translate=\"no\"><span translate=\"no\"><span translate=\"no\">Seakeeper<\/span><\/span><\/span><\/span><\/span> CAN Bus connection to Keypad is loose or damaged.<\/td><td>Ensure the Keypad cable is fully inserted and connected to the <span translate=\"no\"><span translate=\"no\"><span translate=\"no\"><span translate=\"no\"><span translate=\"no\">Seakeeper<\/span><\/span><\/span><\/span><\/span> Ride Proprietary CAN Bus. Replace if damaged.<\/td><\/tr><tr><td>Position Sensing Fault.<\/td><td>The Blade arms could be loose or the torque arms loose.<\/td><td>Replace the Actuator.<\/td><\/tr><\/tbody><\/table><figcaption class=\"wp-element-caption\"><br>&nbsp; <\/figcaption><\/figure>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<p><strong><br><\/strong><\/p>\n\n\n\n<p><strong><br><\/strong><\/p>\n\n\n\n<figure class=\"wp-block-table is-style-stripes\"><table><thead><tr><th><strong>Stabilization Issues<\/strong><\/th><th><\/th><th><\/th><\/tr><\/thead><tbody><tr><td><strong>Issue<\/strong><\/td><td><strong>Likely Reason(s)<\/strong><\/td><td><strong>Solution<\/strong><\/td><\/tr><tr><td>Boat is listing in Auto Mode.<\/td><td>Attitude Calibration is off.<br><br>Software Module Orientation is wrong.<\/td><td>Redo the Attitude Calibration under Menu, Service, Attitude Calibration. <a href=\"https:\/\/manuals.seakeeper.com\/ride\/operation-manual-copy\/1-user-interface\/service\/\">2.6. Service \u2013 <span translate=\"no\">Seakeeper<\/span> Manuals<\/a><br><br>Redo the Software Module Orientation. <a href=\"https:\/\/manuals.seakeeper.com\/ride\/operation-manual-copy\/1-user-interface\/service\/\">2.6. Service \u2013 <span translate=\"no\">Seakeeper<\/span> Manuals<\/a><\/td><\/tr><tr><td>Boat is porpoising in Auto Mode.<\/td><td>Software Module Orientation is wrong.<\/td><td>Redo the Software Module Orientation. <a href=\"https:\/\/manuals.seakeeper.com\/ride\/operation-manual-copy\/1-user-interface\/service\/\">2.6. Service \u2013 <span translate=\"no\">Seakeeper<\/span> Manuals<\/a><\/td><\/tr><tr><td>Boat listing in Manual Mode OR Boat is bow heavy in Manual Mode OR <span translate=\"no\">Seakeeper<\/span> Ride has limited influence above 20 mph.<\/td><td>Bad Zero Position calibration.<\/td><td>Redo the Controller Zeroing and ensure the Blade is perfectly flush with the Seal Plate. <a href=\"https:\/\/manuals.seakeeper.com\/ride\/operation-manual-copy\/1-user-interface\/service\/\">2.6. Service \u2013 <span translate=\"no\">Seakeeper<\/span> Manuals<\/a><\/td><\/tr><tr><td><span translate=\"no\">Seakeeper<\/span> Ride appears to do nothing in Auto and Manual modes above 20 mph.<\/td><td>Incorrect Cable Routing Side assignment.<br><br>Fault or other error is present.<\/td><td>Factory Reset under Menu, Service, Factory Reset. During re-configuration, pay special attention to Controller Cable Orientation. <a href=\"https:\/\/manuals.seakeeper.com\/ride\/operation-manual-copy\/1-user-interface\/service\/\">2.6. Service \u2013 <span translate=\"no\">Seakeeper<\/span> Manuals<\/a><br><br>See details on <a href=\"https:\/\/manuals.seakeeper.com\/ride\/seakeeper-ride-troubleshooting-guide\/introduction\/#anchor2\">Fault<\/a> or other error present.<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<p><strong><br><\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Updated 9\/22\/2025 This troubleshooting guide contains descriptions of issues that may be encountered while using or setting up the Seakeeper Ride system and how to resolve these issues. Please become familiar with all associated documentation before attempting to resolve issues encountered. Associated Documentation User Interface Questions\/General \u2013 Seakeeper Ride Operation Manual Configuration Issues \u2013 Seakeeper [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":12326,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"manual":[292],"model":[],"document_type":[],"hidden":[],"class_list":["post-12329","page","type-page","status-publish","hentry","manual-seakeeper-ride-troubleshooting-guide"],"acf":[],"_links":{"self":[{"href":"https:\/\/manuals.seakeeper.com\/ride\/wp-json\/wp\/v2\/pages\/12329","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/manuals.seakeeper.com\/ride\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/manuals.seakeeper.com\/ride\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/manuals.seakeeper.com\/ride\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/manuals.seakeeper.com\/ride\/wp-json\/wp\/v2\/comments?post=12329"}],"version-history":[{"count":36,"href":"https:\/\/manuals.seakeeper.com\/ride\/wp-json\/wp\/v2\/pages\/12329\/revisions"}],"predecessor-version":[{"id":16838,"href":"https:\/\/manuals.seakeeper.com\/ride\/wp-json\/wp\/v2\/pages\/12329\/revisions\/16838"}],"up":[{"embeddable":true,"href":"https:\/\/manuals.seakeeper.com\/ride\/wp-json\/wp\/v2\/pages\/12326"}],"wp:attachment":[{"href":"https:\/\/manuals.seakeeper.com\/ride\/wp-json\/wp\/v2\/media?parent=12329"}],"wp:term":[{"taxonomy":"manual","embeddable":true,"href":"https:\/\/manuals.seakeeper.com\/ride\/wp-json\/wp\/v2\/manual?post=12329"},{"taxonomy":"model","embeddable":true,"href":"https:\/\/manuals.seakeeper.com\/ride\/wp-json\/wp\/v2\/model?post=12329"},{"taxonomy":"document_type","embeddable":true,"href":"https:\/\/manuals.seakeeper.com\/ride\/wp-json\/wp\/v2\/document_type?post=12329"},{"taxonomy":"hidden","embeddable":true,"href":"https:\/\/manuals.seakeeper.com\/ride\/wp-json\/wp\/v2\/hidden?post=12329"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}